When calling 911, please try to stay calm. We understand that you are calling because something bad has happened, but staying calm allows the dispatcher to hear you and understand you better. The dispatcher will ask you a series of questions to include 'What is your name?', 'Where is this occurring?', and 'What is a call back number for you'. Other questions will be specific to the situation you are calling about.
Dispatchers are trained to ask questions related to the incident they are sending first responders to. They have not delayed sending you help by asking these questions, but these questions help ensure that they have sent the correct assistance, and level of assistance to you or your loved ones.